Terms and Conditions

When you request a quotation from Bic Promotional Products Aust, please select products and proceed to get quote, fill in your details and you will receive a quotation within the hour, once your email has been approved you will be able to receive quotes immediately.

If you would like to place an order please fill in the order confirmation sheet and fax back to 07 3372-4314. By placing your order you accept our terms and are bound these Trading Terms.

Bic Promotional Products Aust reserves the right to change prices on this website at any time.

Freight: Freight is included in all Bic Promotional Products Aust quotations to any Australian Location, unless otherwise stated.

Ownership: Ownership title of goods remains with Bic Promotional Products Aust until payment has been made in full into our account.

Artwork: Artwork is required in an Illustrator EPS or Corel Draw CDR format, with text converted to curves or outlines. Otherwise, an additional artwork charge may apply. If artwork is not supplied in correct format, artwork charges are billed at $90 + GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

ART WORK CONDITIONS 1.Inspect all aspects of the proof; this includes spelling, phone numbers, delivery address, colours, font, and layout. 2.Please check the proof carefully for errors, and clearly state any alterations that are needed in the comments box below, as the final approval rests with you. 3.Should any pages be illegible or difficult to read please call or email sales@bicpromotionalproductsaust.com.au to request a better copy. 4.This job will commence upon receiving signed artwork approval

Terms: Full payment is required prior to despatching the goods; unless otherwise arranged.

Cancellation of Order: Once the order confirmation is received, it is agreed we will supply your product as per your instructions stated on the order (unless otherwise communicated in writing). If you cancel an order after order receipt, cancellation fees may apply. They can vary from order to order depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee, freight costs or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we do not have the item in stock.

Fulfilment: 3% above or below quantities order is acceptable as full shipment and billed accordingly. If you require an exact quantity, please place into writing and this may incur a small fee and will be confirmed prior to production commences.

Samples: Samples can be arranged at no cost.

Lead times: generally all catalogue quantities will be shipped within 5-7 working days from artwork approval. Urgent Orders: When urgent orders are required please contact Bic Promotional Products Aust CONTACT US.

Claims or Returns: In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or the printing/branding differed from you artwork approval. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.

Colours: Colours of items pictures on this website are only indicative. If exact colour matching is required please request a sample.

Guarantee: All orders are accepted with the understanding that we will supply the goods matched to those described in the quote or we will consult you regarding changes prior to production. Any error on Bic Promotional Products Aust part will be equitably and promptly adjusted.

Default Accounts: Any company or person/s defaulting on a payment to Bic Promotional Products Aust will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 90 days due will be given to our debt collectors. A 4% interest charge will be added to the invoice for each month past 90 days that the debt remains unpaid and all recovery costs will be added to the outstanding amount.

PLEASE NOTE: Bic Promotional Products Aust does not take any responsibility for delay in goods where the goods are in the hands of couriers or freight companies, and the delay is caused by 3rd party companies. Prices subject to change without notice. Bic Promotional Products Aust reserves the right to vary its Trading Terms at anytime.